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Level 8

Status Types

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Can status types be customizable?

Trying to determine the best way to identify the life cycle phase within change management.

Can certain request types see certain statuses?  or do they all see the entire list of statuses?

Example - if I was to add statuses of development / testing / training / ect.  Can these statuses be linked to a specific request type called change management?

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1 Solution

Hi briank105​,

Unfortunately status types are not dynamic with request types, however this would be a beneficial feature and I would recommend raising this as a feature request​ and/or as a SolarWinds case.

-Midnight

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2 Replies

Hi briank105​,

Unfortunately status types are not dynamic with request types, however this would be a beneficial feature and I would recommend raising this as a feature request​ and/or as a SolarWinds case.

-Midnight

View solution in original post

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Product Manager
Product Manager

Check out the online demo and see if you can get exactly what you are looking for.  You can create a status and then under option you can set the status as it goes through the change approval process.  Ex. Web Help Desk

I may be missing what you are after, but let me know.

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