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Forum Solutions checkbox on tech notes

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Solutions checkbox on tech notes

zactar over 4 years ago

Given the new process for KCS in WHD (Managing FAQs), what is the current functionality of the "solutions" checkbox available when editing tech notes?

From what I can tell, it seems to circumvent the KCS process to add FAQs to request types that are not FAQ-enabled. Can this behavior be changed anywhere in the application settings and/or tech permissions?

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typhoon87 over 4 years ago in reply to zactar +1

The solutions checkbox changes the background color of the tech note to green. That about it. Its a quick visual notice that this is what fixed it, useful for looking at old tickets if an issue reoccurs…

0 zactar over 4 years ago

To clarify, this is the checkbox I'm asking about:
I do not see any mention of what this checkbox is used for in the current documentation.
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0 typhoon87 over 4 years ago in reply to zactar

The solutions checkbox changes the background color of the tech note to green. That about it. Its a quick visual notice that this is what fixed it, useful for looking at old tickets if an issue reoccurs.
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