Hi Thwack Community,
Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is anyone that may have even the slightest bit of direction on this issue, we would greatly appreciate it. Thank you!!!
Slack can now accept emails and send them to specific channels or recipients, which should make this possible (without webhooks or service-specific integration). Here's more: Forward an email to a Slack channel.
Looks good, but I think that'd only work for sending ticket info into a general channel. I'd be great if we could somehow have ticket updates sent just to the client listed on the ticket - the same way email Updated-Ticket E-Mails are sent via email to the client(s).
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