Has anyone worked with SLA reporting within Web Help Desk? We are looking to set up a simple report to tell us on a monthly basis how many tickets were within our SLA (Due Date) and how many were not. However, that is proving to be not so simple within Web Help Desk Reporting.
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Followed to this.
Can anyone tell or have tried to generate report to measure the time in between status of the tickets.
Any other idea you can give. Please help.
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