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Level 10

SLA Reporting

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Has anyone worked with SLA reporting within Web Help Desk? We are looking to set up a simple report to tell us on a monthly basis how many tickets were within our SLA (Due Date) and how many were not.  However, that is proving to be not so simple within Web Help Desk Reporting.

Thanks

Bill

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Level 12

The "On-time Status" category to get what you need

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5 Replies
Level 10

That works.. thank you

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No problem an easy one to miss

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Level 12

The "On-time Status" category to get what you need

View solution in original post

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Hi, please can you direct me to how we can achieve the same today?

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Followed to this. 

 

Can anyone tell or have tried to generate report to measure the time in between status of the tickets. 

Any other idea you can give. Please help.

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