Has anyone been able to cleanly create a report of all tickets assigned to a tech during a specified time? I've been trying to do this, but the numbers are not correct because of the options not available in the report. Below are my report details:
Row Category: Assigned Tech
Column Category: Status
Table Data :Tickets
Time Range: Relative; From 12 business days ago
Date Attribute: Date Opened
The problem is if someone submits a ticket late on 7/20 and it doesn't get assigned to a tech until 7/21, when the report runs it won't include that ticket. If I change Date Attribute to: Date Worked On, then I'll get numbers from all tickets, regardless of when opened/assigned, that were touched on 7/21.
All I'm trying to do is report on all tickets assigned to a tech in a specific time frame, but I do not see anything that allows that criteria. Has anyone been able to successfully report on that information using WHD's reporting tool? Any help/info would be greatly appreciated.