How can I report hours for each Tech that might work on a ticket. Currently i can only see a way to report the total hours a ticket takes, but i want to be able to run a report that says "John Doe worked X hours last week", regardless of the assigned technician on the tickets.
So if a ticket is assigned to Jane Doe, but John Doe also logged time, how can I see all the times John did that? (without manually opening each ticket and looking at the notes to sum up only his time)
Thanks!
Will