I am trying to run a report that will show me all the most recently worked tickets by tech. However everything I have made is not calculating correctly. The report I want would be the same thing each rep sees when they look at their recent tickets. Something that would show me every ticket they worked, closed, updated, during a set time frame. Please help
Does this have to be a report? I look at this data within WHD by doing an advanced search using the criteria "Updated by" -> "Tech" -> "within the last" and then whatever the desired timeframe is. That seems to yield almost (although not exactly) the same results as recent tickets. I use this as the best approximation available within the system. (When I compare my recent tickets to the results of doing that search the results are close but a little under what appears in my recent tickets.)
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.