Release 12.3 - Inherit Client from Parent Ticket

[rodegard]

Is it possible to inherit the client from the parent ticket?  We have our WHD setup to require clients, but when the task runs, child tickets are created without a client.  When the ticket is opened and then saved, we get the message a client is required.

[genns]

Any word yet on this?  I have to add the client to the child ticket so I can close it.

[peter.kruty · Accepted solution]

Hi Rick,

this is not possible at the moment, but we track this request under # 421142.

Thanks,

Peter

[RaviK]

Hi Peter,

Could you please update if this is fixed in the latest 12.4.1?

We have a critical customer who is in desperate need to fix this issue.

regards

Ravi

chinmaychavan​

csameer​

gangadhar.k​

[chinmaychavan]

Hi peter.kruty​,

When can we expect this feature.

RaviK​ csameer​ gangadhar.k​

Regards,

Chinmay

[bpringle]

Is this a possibility yet?  We also get the "client is required" message and it seems like an avoidable issue.

Inherited should mean that the client info is an option to inherit too.

Status of 421142 please.  If you can show me where I find updates on these user request numbers that would be great too.