Hi I am just seeking some advice.
We have just recently installed WebHelpdesk and have been using it for email submission only. We are currently in review of how the web submit works and how our management would like it to appear. We are going to have to change our request types including the very top Parent Type that currently has sub types. If we do this can anyone advise if the tickets already in the system are going to be affected. Are we going to loose data etc. What happens to the tickets that are assigned to a Request type that will no longer be used in the system? Any advice on how to approach these changes would be greatly appreciated.
Thanks
Oh.. by the way we are loving the product... just need some small tweeks to make it even better. 