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Web Help Desk (WHD)

Forum Primary and Secondary email addresses.

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Primary and Secondary email addresses.

jpike over 11 years ago

WHD allows ticket created by email from the primary and secondary email addresses but only sends out emails to the primary email address.

I've created an action to send an email to the secondary email address for every ticket update (both client and tech) but the emails from the actions menu aren't the same as the ones going to the primary email address.

Is it possible to send the same ticket email to both primary and secondary emails each time an email is sent to the client? I currently don't believe this is possible and want to make sure I'm not missing something.

Thanks in advance for anyones time.

0 rob.hock over 11 years ago

That is correct, the secondary email address is not used in the same manner. This is a known feature request that we are tracking.
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0 wildperseph16 over 6 years ago

If you put two email addresses in the primary separated by a comma, the system will send to both email addresses. It's a workaround until the secondary email address works.
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0 wojcika over 5 years ago in reply to wildperseph16

Any update on this? We have users and their email address being synced from AD. We can't add a comma to the primary. It gets rewritten every time there is a sync.
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0 percyplant over 5 years ago in reply to wojcika

Wojcoka,
you could get your AD administrators to build a new attribute (e.g. email2) which combines the primary and secondary emails addresses, separated by a comma, then change your WHD AD sync configuration to use email2 instead.
regards
Chris
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0 wojcika over 5 years ago in reply to percyplant

Hello,
That won't be an option for us. The secondary email address is from another company. We are also using the email attribute for exchange so we wouldn't be able to combine the two.
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