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Web Help Desk (WHD)

Forum Notify client via email when ticket is created using API

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Notify client via email when ticket is created using API

lcadba over 5 years ago

Hi All,

Using API for helpdesk to create tickets can we send client a notification email when a ticket is created?

I tried setting sendEmail key along with ticket data as mentioned in API guide (Web Help Desk REST API Guide) but that didn't work for me.

Thanks

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