When I send an e-mail to the helpdesk ticketing system, I get the e-mail that a ticket has been created and it gives me the #, but when I log into the Solarwinds helpdesk, I don't see it (or any tickets) there. What am I doing wrong?
1. If you email the help desk again do you get a different help desk number? - you should expect this to incrementally increase.
2. Are you a technician or a client?
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