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Web Help Desk (WHD)

Forum Need to hide status types

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Need to hide status types

Aakhib over 4 years ago

Hello Guys,

one more challenge with WHD.

We have set an approval process with multiple teams.. and multiple stages. and rules are based on status.

like "Security validation complete" is one status. "Need more information is one status".

The problem is these status needs to be hidden or should only show to specific process. CAn it be possible???

Regards

Aakhib

kellytice typhoon87 j_a_catlin

0 tony.johnson over 3 years ago

I do not believe this is possible. Ticket status is not in anyway linked to approval process or request types for which visibility can be defined at the company, department and location level. Ticket status types are available for all tickets.
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