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Issues accessing FAQs as a tech

Good Morning,

I'm not sure if i'm doing something wrong, but, users that I have in the system that are marked as tech (not Admin) cannot access or see the FAQs where clients and Admins can see them, can someone let me know if I have missed a setting somewhere that allows Tech users the ability to see the FAQs, NOTE: we are running version 12.3.0 of WHD