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Level 7

Is there a way to run a report against clients in Web Help Desk?

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My main question is how can I run a report to see what client is putting in the most tickets?  Our company does not have techs entering the tickets.  When I run a report and select clients it shows them as a group and not individuals.  It is useless information to me.  Sure I can export the data into Excel and break it down, but I really don't want to do that.  Is there a way to select clients for a report which will break it down by the individual client?

Also, is there a way to place meaningful information on a report.  I can run reports and see trends by request type, day, hour, or location, but I want to be able to see what is causing the trends on the actual report instead of having to view each ticket in WHD.  Is there a way to do this or is this a feature in the works?

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Level 15

Hi guys,

this is a known feature request, we currently track this under #353007. I added your request to the record as I'd really like to have this kind of report, so as soon we are getting closer, I'll let you know!

Peter

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Level 15

Hi guys,

this is a known feature request, we currently track this under #353007. I added your request to the record as I'd really like to have this kind of report, so as soon we are getting closer, I'll let you know!

Peter

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Level 10

Hello,

I also brought up this request / idea. I was puzzled that WHD won't offer this, because I thought this kind of reports are obvious to create a proactive service environment. Maybe Solarwinds will add this feature / report into the next version of WHD.

Eberhard

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Level 12

I had the same question a while ago and SW support confirmed that it is not possible to report on Clients.  Seeing who your heavy hitters are in a report would be nice.

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