I have set up a WHD action rule that needs to email certain individuals when the action is triggered.
If I hard code an email address into the Recipients field everything works as expected, the message is sent.
If I try to construct an email address with a tag, it does not work. i.e. <custom_12>@rmail_server.com
( if I put two address in, a hardcoded address and a tag variable address, the hardcoded address works)
The alert action is being triggered from a ticket that has a custom field (#12) that contains a user name ( valid email user name)
I know custom field #12 is there and populated, I can see it when put it into the message body.
Even trying the builtin tag, <client_email>, in the Recipients field does not work ( it will actually strip the <> off the tag when I save the action, leaving just "client_email" ).
Can email addresses be constructed using tags?
using - WHD 12.2.0 - Build #22.214.171.12411
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