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Level 9

If approval proces is positive - way to close ticket

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Hi,

Is there any way that we can auto-close a ticket when a specific linked approval process is positive?

When negative, can we link another action?

Thanks,

D. Boydens

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1 Solution
Level 9

Just found it myself. You can link a specific status type to "denied" or "approved".

Then you can link an actionrule to this status to auto-close the ticket.

View solution in original post

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Level 9

Just found it myself. You can link a specific status type to "denied" or "approved".

Then you can link an actionrule to this status to auto-close the ticket.

View solution in original post

0 Kudos