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Forum How to escalate or send a ticket without changing request type

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How to escalate or send a ticket without changing request type

allon over 3 years ago

Is there a way to reroute a ticket so it keeps the same request type? We are thinking of creating a new request type called admin for techs that would be a request type that could route tickets. Anyone else have this issue? we keep getting escalation errors so i think it is setup incorrectly.

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