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Level 7

How to I build approvals for only one Company?

I have struggled enough and need to ask for help.  We have one customer so far that wants to approval all tickets before we address them.

Only problem I have is when we setup either a client or location approver process, it doesn't limit to just their Company, but rather EVERY ticket created then requires approval.

Please tell me what little thing I'm overlooking.

Mark D

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Level 9

Hi Mark,

If your company's privacy policy allows it, I would recommend that you post screenshots of your current configuration settings.

Related Configuration:

1Setup > Companies & Locations
2Setup > Tickets > Request Types
3Setup > Processes > Change Advisory Boards
4Setup > Processes > Approver Roles
5Setup > Processes > Location Approvers
6Setup > Processes > Department Approvers
7Setup > Processes > Approval Processes

That will ensure that you receive the most accurate answer from the Thwack community.


Isaiah Carriere
SolarWinds Consultant
Adeptec - SolarWinds Authorized Partner