I have struggled enough and need to ask for help. We have one customer so far that wants to approval all tickets before we address them.
Only problem I have is when we setup either a client or location approver process, it doesn't limit to just their Company, but rather EVERY ticket created then requires approval.
Please tell me what little thing I'm overlooking.
|1||Setup > Companies & Locations|
|2||Setup > Tickets > Request Types|
|3||Setup > Processes > Change Advisory Boards|
|4||Setup > Processes > Approver Roles|
|5||Setup > Processes > Location Approvers|
|6||Setup > Processes > Department Approvers|
|7||Setup > Processes > Approval Processes|
That will ensure that you receive the most accurate answer from the Thwack community.
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