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Level 8

How do you use multiple choice and popup menu on the Ticket Custom fields?

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I can't figure out how to make multiple choices or popup menu options appear for the end users to select an answer.

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Level 10

Hello,

In the "options" field you add your items divided by ";". For example:

test1; test2; test3; test4

This should give you (depending on what you have chosen in Type) either a popup menu or multiple choice list of:

test1

test2

test3

test4

Regards,

Eberhard

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3 Replies
Level 10

Hello,

In the "options" field you add your items divided by ";". For example:

test1; test2; test3; test4

This should give you (depending on what you have chosen in Type) either a popup menu or multiple choice list of:

test1

test2

test3

test4

Regards,

Eberhard

View solution in original post

Thank you for your help!  I knew it had to be something simple I wasn't doing. 

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You can also add the first option to be blank in a popup menu if you use a ; before the first item in the list.  That way it will appear blank to the end user, and they will know to use the dropdown to select an option.

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