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Level 8

How do I move 2x Custom Fields to be on the same line?

Hi Guys,

I need some help to display 2x Custom Fields next to each other instead of underneath each other.

See screenshot below:

Screenshot 2016-08-30 14.18.55.png

Any assistance appreciated.



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3 Replies

This can be done, but you need to be careful.

In the Ticket Custom Fields setup page change the Display Order field to order the custom fields.

IMPORTANT  NOTE: The Display Order field is used to call the field's contents in any emails using the <custom_x> tag. So, when you start changing the order of custom fields be prepared to check email templates and action rule emails for changes which need to be made.

2020-07-02 15_45_30-CougarNet Web Help Desk.png




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Level 8

That seems extremely redundant regarding the example. But to answer the question: "not possible".

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Level 10

As far as I know, what you are looking to do isn't available in the UI. 

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