I would like to do a one step approval, but need a little help.
I was under the impression that a user could create a ticket and it would go to the approver to be approved but during this time it would not be in the techs que. However I cant seem to figure out how to do this.
Also is there a way to change what the buttons say or which ones show up? Currently this is what I have but would like to only show the top 2 buttons and update the labels on them.