I submitted this to SW support but I want to see if anyone in the community can respond quicker as it is really the only thing holding me back from getting it out for Beta testing in our environment.
I am the admin/sup of a 4 person team and I've created a Tech group with all 4 of us in it.
However, when I submit a ticket with a test account it does not show up in the "group tickets" tab across the top of the ticket screen. I can find them if I "search tickets" but I want every tech in the group to see every ticket that is submitted. How do I accomplish this?
Thanks