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Level 10

Find out how client was inactivated?

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Client has been in WHD db for years, came up as inactive (I) in the last day.

Ran ldap sync, still (I).  Manually changed to active and all is well.  Ran ldap

sync again and client remains active, which is correct.

How do we find out how the client was changed yesterday?

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Hi 123kateb​,

As there's no way to track how an individual is set to inactive unless a technician has set it manually. If a technician set it manually you could review your help desk logs from the server, though this isn't worth the amount of effort required.

Do you have Active Directory (AD) automatically sync in your help desk? If so, something within AD has likely caused it to change.

-Midnight

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Hi 123kateb​,

As there's no way to track how an individual is set to inactive unless a technician has set it manually. If a technician set it manually you could review your help desk logs from the server, though this isn't worth the amount of effort required.

Do you have Active Directory (AD) automatically sync in your help desk? If so, something within AD has likely caused it to change.

-Midnight

View solution in original post

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Yes we do have an LDAP sync scheduled to run daily.  It is more likely that a tech somehow did this, since

the client is active and should not have been inactive.  Thanks for the reply.

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