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Level 7

Filter Request Type Based On Department

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I was curious if it was possible to filter the list of request types based off the selected department. Our maintenance department would also like to use WHD for ticketing, however, without a way to filter the requests, it's possible that someone could submit a ticket for changing lightbulbs with the technology department selected. Additionally it would make the request type dropdowns more manageable without having to build in a whole other level at the top.

Thanks!

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Level 17

Request types can indeed be filtered. If you edit the request type, there is an option to limit it's view to selected Companies / Locations / Departments.

3-25-2013 9-02-16 AM.jpg

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Level 17

Request types can indeed be filtered. If you edit the request type, there is an option to limit it's view to selected Companies / Locations / Departments.

3-25-2013 9-02-16 AM.jpg

View solution in original post

Thanks Rob. That's exactly what I was looking for!

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