Case # 00417629
At our own Service Desk, we have about 35 techs that use WHD. We have scheduled lunches and self appointed breaks throughout the day. The only way currently for techs to not receive incoming mail tickets, is to go on "Vacation" status. I am asking if it's possible, and if anyone else could benefit, by adding other tech statuses like "Lunch" and "Break". It would be even more perfect if a tech selects their new status, that it adds a timer of sorts. For example, tech is going on lunch, sets Lunch Status and then is kept on that status for one hour (or until that tech or supervisor decides otherwise). If a tech goes on break, they will be on break and not considered for web tickets for 15 minutes.
Please resubmit this as an actual FR so users can upvote and comment on it. Create a forum post does not do that. To submit user vote-able feature requests please see this part of the WHD Thwack area Web Help Desk Feature Requests you can also search existing requests to upvote or comment on, please do this first to ensure you are not submitting a duplicate.
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