We recently installed WHD 12.6. Many of our FAQs were imported from another system. With several articles, when I select the Edit button the system hangs with the "Loading..." message. I suspect there are characters in the text that need to be removed, but were allowed to import. Is anyone familiar with this issue?
Recently ran into the same problem recently. Here's how we fixed it.
Connect to "whd" database using port 20293
Right-click on table 'FAQ' and select 'view data' and 'view all rows'.
Browse to your FAQ and delete/modify the field with the invalid character, then click on a different row to save changes. Close out and reopen WebHelpDesk and try editing the faulty FAQ.
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