Noob to WHD, so apologies.
I have created a custom field titled 'Resolution' that is displayed once a technician changes the Status to Resolved.
I would like an email to be sent to the customer, once the Status=Resolved, stating:
Ticket ??? has been resolved
Request Detail
Resolution
Assigned technician (who closed the ticket)
I have no clue how to go about doing this.
Any help would be GREATLY appreciated!