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Level 11

Custom Fields for Ticket causing issues

When a ticket is created and the request type is chosen the custom fields appear which is good, however if you start typing in the Request Detail field and then think oh dear I got the wrong Request Type the Custom fields do not disappear when the request type is changed anymore

Any ideas why?

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Level 10

Because the UI isn't capable of it.  You'll notice they do disappear once you save the ticket, though.  Occasionally it bugs out and you have to leave the ticket and come back to it, or if it's really bad, logout, clear your browser caches, and then restart the browser to try again.

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