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Forum Create Client from CC Email

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Create Client from CC Email

muellerm over 6 years ago

Is there a way to automatically create a client based on being CCed on a ticket by email? Or to at least let their reply create a note in the ticket?

0 justin.gray over 6 years ago

Setup > E-mail > Options > Incoming Mail: Create Accounts for Unrecognized Senders
You'll probably want to configure Accepted Domains to keep things in check.
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