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Level 7

Column for "Last Response Time" or "Time Since Last Response"

We need the ability to generate a daily report that will show all open tickets for techs, along with how long it has been since their last response to the client.  The best that I have been able to do with the included fields is the "1st-Resp. Time".  This is good, but it does not help with tickets that stay open beyond the first response.  I am envisioning something similar to the "Time Since Updated" field, but with "Time Since Latest Response Sent", or something similar.

Any thoughts on how I can accomplish this?

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