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Clients randomly deactivated

AHs anyone seen clients radnomly deactivate and create a second account? We have recently started seeing users with two accounts, one active and one inactive. When you search for the user on the active one comes up even if the search included inactive users. The only way the accounts can be seen is by searching for the ticket. LDAP enabled, Client login attribute set to email. Any suggestions would be great.Web Help Desk​@