Bugs in WHD with tickets not showing up in group queues

We have this logged with Support already, I suggest you do the same.

I got an answer - it is because of leveling with the techs. WHD is designed to use the escalation feature not as a "this ticket needs to get taken care of right away" but "level 1 techs cant fix this so we need to escalate it to a level 2 tech". This would then pull the ticket from the level one techs group and now they would not be able to see it

This sounds like a good enough reason to not use this feature. Are you seeing success with the auto escalation?

Yea, faulty logic IMO. I've also logged a support ticket/feature request for it as well.

The best solution is to add the tech(s) to the queue(s) they cannot see.