Bug of Group Tickets function??

It's worth checking your Tech Groups to see what Request Types and techs you have assigned in them, if you don't appear in the list you might not be able to see them in the My/Group tickets view.
Additional there is a know bug which some tickets don't have their status set correctly even when they are labelled so.
To check if any of you tickets have this issue create a ticket status query:
ALL:
Status is not Open
Status is not pending
Status is not Resolved
Status is not In Process
Status is not Cancelled
… + any other status types you have
 
Once you have found these tickets, then run a bulk action against them to set the status again e.g. Pending.
 
Until Solarwinds fix this issue - I use an action rule which sets the Status to pending if the Status Type is not any of the above.
 
regards
Chris

Hi Chris,

Thank you very much for your advice.

It needs to check the tickets after set condition of "advanced search" and ticket status should be updated using bulk action.
or
There is programming method for updating the status.

Thanks a lot.
I am really appropriate you.

regards/usuki

you can create an Action Rule which searches for that same query, then set the Status to something if true e.g. Pending.