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Attachments Bigger then 1MB?

So I am in the testing phase of deploying WHD. One of my test bunnies was trying to submit a ticket through the web interface and said she coudnt copy and past a screen shot into the "Request Detail" dialogue box. And i noticed that Attachments are only 1MB. To me that's pretty small for photos these days and a bit of a pain if you take a screen shot and have to save it and then upload it.

So I have 2 questions:

1. Is there a way to be able to copy/paste a screenshot into the dialogue box?

2. Is there a way to accept bigger attachments then 1mb?

I looked around in the settings and didn't find anything so i am hoping i just may have missed something.

Thanks in advance!