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Level 7

Assign a ticket by custom field

We have a request type called Human Resources and custom fields to choose new user or term user.  I would like to assign a different tech to each chose in the custom field.  Is this possible?

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Level 12

You could have 2 action rules, that automatically assign to either tech is your only have two techs.


Or don't have a custom field but instead have 2 sub request types instead and then have them assigned to different tech groups

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