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Web Help Desk (WHD)

Forum Assign a ticket by custom field

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Assign a ticket by custom field

rbianchi over 3 years ago

We have a request type called Human Resources and custom fields to choose new user or term user. I would like to assign a different tech to each chose in the custom field. Is this possible?

0 percyplant over 3 years ago

You could have 2 action rules, that automatically assign to either tech is your only have two techs.
Or don't have a custom field but instead have 2 sub request types instead and then have them assigned to different tech groups
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