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Any way to link directly to a specific request type in WHD?

cchambersCAP

I want to be able to post links directly to specific request types (in email or web pages). I see the URL doesn't change as I select request types and sub-types. Anyway to construct an URL that will go directly to a specific request?

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    Someone posted this a while back and it should be what you are looking for. The XXX represents the website your WHD is hosted at (i.e. support.dell.com) and the ### represents the Request Type ID (Setup> Tickets > Request Types). Make sure the request type is "Visible to Clients."

    http://support.XXX.XXX/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=###

    http://support.dell.com/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=123

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