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Web Help Desk (WHD)

Forum Admin account locked and deactiavted

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Admin account locked and deactiavted

mfco over 10 years ago

Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.

I put in a tech support request but have been advised the tech support dont support administering the postgresql DB but was told that I need to:

What you will want to do is open the database using a web console, then find the "dbo.Tech" table, and within that find the "CLIENT_TYPE" column. Here you will be able to find your users and the main admin account. Change the type to a 1 for admin, or 2 for tech.
Can anyone advise how I open a web console (i have found the PGAdmin3 program but am not sure of what the setting for it are.

Can one help?

Thanks

0 techadrian over 10 years ago

Not sure what OS you're running, but try this:
WHD_INSTALL_DIR/pgsql/bin/psql -p20293 -Uwhd whd (execute the psql binary, telling it to use port 20293, user=whd, pass=whd).
Then follow these instructions:
SolarWinds Knowledge Base :: Re-Activating the default admin account
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