Hello!
Is there a way to add Approval Processes or Custom Fields to an Open Ticket? I am trying to give our Techs the ability to add in an approval process if the ticket in question ends up needing an approval after the ticket is created for whatever reason. Also, since we use custom fields for some action rules it would be nice for the Tech to have the ability to add in a custom field on an open ticket without having to create another action rule.
Thank You