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Level 7

Adding a tech node to a ticket via the API

Has anyone had any luck adding a tech note to a ticket via the api as It looks like the example in the current guide may be wrong?

I can read back the notes for a specific ticket via the api without issue, but I can't create one.

 

I'm currently looking at page 26 of the pdf file indicated here, 

https://documentation.solarwinds.com/en/success_center/whd/Content/HelpDeskProgrammingRestAPI.htm

The example shows the content cut off mid way through the json.

{"noteText":"Reinstalled the printer driver. Seems to be working fine
now.",
"jobticket":
{"type":"JobTicket","id":1},"workTime":"20","isHidden":false,"isSolut
ion":
false,"billingRate":
{"type":"BillingRate","id":1},"statusTypeId":5,"emailClient":true,"em
ailTech"
:true,"emailTechGroupLevel":

 

A bit of googling and page 22 of the following file may contain the correct content, however it's still not adding a note to the ticket?

https://secure.n-able.com/webhelp/HDM_PDFs/HDM_12-2-0_REST_API_en.pdf

Can anyone confirm that the example in this older document should work with WHD?

 

Many Thanks

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