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Level 7

Action rules using Custom Field as criteria

Can a single choice custom field be used to trigger an Action Rule? I have tried creating an Action rule using a single choice custom field that triggers an Approval Process, it seems to work, but are receiving tons of java errors:

ava.lang.IllegalStateException: Custom field qualifier is not of expected form.
at com.macsdesign.whd.qualifier.descriptor.CustomFieldsDescriptor.qualifierForConditionArg(CustomFieldsDescriptor.java:107)
at com.macsdesign.whd.qualifier.descriptor.AbstractQueryConditionDescriptor.qualifierForConditionArg(AbstractQueryConditionDescriptor.java:670)
at com.macsdesign.whd.qualifier.descriptor.AbstractConditionDescriptor.preFetchQualifierForCondition(AbstractConditionDescriptor.java:60)
at com.macsdesign.whd.util.helper.QualifierHelper.getEOQualifiers(QualifierHelper.java:215)
at com.macsdesign.whd.util.helper.QualifierHelper.findAllConditionResults(QualifierHelper.java:306)
at com.macsdesign.whd.util.helper.QualifierHelper.findObjectsMatchingQualifier(QualifierHelper.java:103)
at com.macsdesign.whd.util.helper.QualifierHelper.findObjectsMatchingQualifier(QualifierHelper.java:76)
at com.macsdesign.whd.util.helper.ActionRuleHelper.actionRulesForTicket(ActionRuleHelper.java:178)
at com.macsdesig......

 

It is also happening on another Action Rule I created again using a different single choice custom field as the criteria. Anyone run into this issue or know why this is occurring?

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