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Level 10

Action Rule problem

Hi All

I have an action rule set up to email a set group of people if a Priority Once Incident is raised in Webhelpdesk.

As some of these are later downgraded, I've been asked whether we can issue a further email if the priority is changed from Priority One to another priority.

I cant see a way to trigger an action if a field value changes - does anyone know whether this can be done?

many thanks


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