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Level 8

Cisco CUCM "Status is not polled yet" for SIP Trunks

Hello all,


Using "Orion Platform HF1, VNQM, NPM HF1: 2020.2."


Have added our cluster of 9 Cisco Call Managers (including 2 x IMP servers) however for all SIP trunks, showing a status of "Status is not polled yet"...
Any reason anyone has seen this? AXL credential are correct (not sure if it is using AXL to get the status). Tried all articles I can find to no avail.

Any help - much appreciated!

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10 Replies

Alright so I checked with my client today.

For "Call Metrics" we set up a FTP Server on a separate Server and let all CUCMs forward the CDRs to that FTP and let VNQM gather those, we used "Filezilla"

FTP ServerFTP Server

 

CUCM1CUCM1

 

CUCM2CUCM2

 

We also followed the already mentioned Tech Article. and this one right here:

https://documentation.solarwinds.com/en/Success_Center/VNQM/Content/VNQM-Adding-Cisco-CallManager-De...

I found another hint, about the permissions:

Standard AXL API Access
Standard CCM Admin Users
Standard SERVICEABILITY Administration

it is mentioned that the last one is needed for SIP Trunk monitoring.

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Yep - as before, have followed all available articles.

 

To re-cap, I have set them all up with AXL access (above and beyond the min requirements) and CDR is also flowing in - no issues in that space.

It is just when you click on one of the call managers, non of the SIP trunks look like they are being polled. 

We have 123 SIP trunks and not one shows anything different;

 

Status.png

 

 

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Really strange. So I guess you’ve also seen this thread here

https://thwack.solarwinds.com/t5/VNQM-Discussions/SIP-Trunks-Status-Not-Polled-Yet/td-p/408726


One poster mentioned HTTP1.0 vs 1.1

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Not sure as the link you posted goes to a "Not Found" landing page mate.

 

Cheers!

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Thanks mate - but yes, see that one before but did not resolve anything.

 

Cheers!

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Did you follow this article?https://support.solarwinds.com/SuccessCenter/s/article/Configure-Cisco-Call-Manager-for-VNQM?languag...

did you configure a FTP server for your call logs?

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Yes - would say by now 50 times over...

 

Attached is the Call Manager status which clearly shows everything enabled. AXL credentials also have more then the recommended. Seems to be a common question but no real resolve posted.

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I am working with a client tomorrow who has vnqm with cucm enabled. I remember it was some work but we eventually got it running.

will ask him if I can screenshot some configs 

Thanks mate - yes any help much appreciated as my head is getting sore from the brick wall 😞

 

Cheers!

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