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Level 7

Avaya

Hello,


i want to monitor my complete Avaya setup ( up to 800 IP phones + SIP server etc)


i installed the NPM + Voip Monitor, but i am stuck at  the insfrastruture / Site setup.


it seems to recognize only Cisco - and i get that Cisco IP SLA error. 


my question is simple,


how do i proceed to have my AVAYA VoIP monitorred


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34 Replies

Yes, Currently VoIP does not support Avaya but you can do general monitoring of an SNMP enabled Avaya device and by using the Orion custom poller will be able to collect QOS metrics. You can test this out for your setup using an evaluation version of Orion and/or VoIP.

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aLTeReGo,


We just had Orion installed last month and I am still playing with the custom MIB pollers...  I really don't know how to use it just yet...  It seems that there is lot's of interest in the Avaya equipment.  Hopefully, SW will see fit to make it part of the basic application...


I'll keep you informed as to my progress...

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I have not been able to find anything out there to monitor Avaya beside Avaya. Their software is not the best to begin with, What I have managed to do is use VOIP Monitor to check the quality of the lines,wan, etc... which works great. I have not been able to find anything that will monitor our Voice Traffic real time, hopefully the VOIP Module will do this in a future release.

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VoIP Monitor version 1 will monitor voice quality using Cisco's IP SLA technology.  The requirement is to have a Cisco device at each of your locations.  VoIP Monitor will auto-configure IP SLA on the Cisco router/switches and monitor the voice quality between each of the sites.  You can gather SNMP data from the Avaya devices within the main Orion Network Performance Monitor as long as SNMP is enabled.  Orion will monitor cpu, memory, disk, traffic, in addition to, custom SNMP properties you define.

To determine if the 4507R device supports the appropriate IP SLA operations, I recommend logging into the device and performing the steps below on the :

 

1.       enable2.       configure terminal3.       ip sla monitor operation-number4.       type jitterdest-ipaddr hostname| ip-addressdest-port 17000codec codec-typeadvantage-factor 2 5.       tos1846.       exit7.       ip sla monitor scheduleoperation-numberlife foreverstart-time now 8.       exitNotes:All values that are italicized should be populated with an appropriate valueoperation-number- should be a numerical value.  If no operations are currently configured on the device, enter the value 10.hostname| ip-address- should be the hostname or ip address of the destination device

codec-type –should be either g711alaw, g711ulaw, or g729a

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I have a questions on Audix LX.  I set-up two ideintical Xports to VM and once tells me '..user is busy leave a message' and the other tells me '...user is unavailable'.  the last 'unavailable' does not allow a fax to come in.  Is it the recorded name that controls the condition?

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I found my issue, the one switch I was trying ot work on does no support that feature. it also happens to be my only switch running that version of the IOS.


Version 12.2(37)SG The version before Version 12.2(31)SG supports it.


Does Solarwinds do any type of monitoring of Avaya Voice Eequipment? Like the S8700, S8500 so we would be able to see what is registered?

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VoIP Monitor v1 does not collect Avaya MIBs; however, you should be able to use the Orion Custom Poller to collect the desired MIB information.  In 2008, we plan to gather a subset of Avaya MIBs within VoIP Monitor. 

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VoIP Monitor v1 does not collect Avaya MIBs; however, you should be able to use the Orion Custom Poller to collect the desired MIB information.  In 2008, we plan to gather a subset of Avaya MIBs within VoIP Monitor. 

 

 

Haley...I presented the VoIP monitor to our voice folks and they like it.  We do have quite an Avaya VoIP phone system and all they need is Call Manager - like details (like registered phones, etc).  The IP SLA will stay on the cisco routers.  Is that what your talking about in 08?

BB

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Exactly.  In 2008, our goal is to collect Avaya specific phone/VoIP data that is available via SNMP.  All IP SLA data will still be collected by the Cisco routers.

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Exactly.  In 2008, our goal is to collect Avaya specific phone/VoIP data that is available via SNMP.  All IP SLA data will still be collected by the Cisco routers.

 

 

This is great news... but in the mean time a lot of us are unable to use the custom poller to collect anything as it is not working as expected and keeps crashing.  If you need someone to do some test with Avaya equipment please let me know as we have a fully working Avaya lab here and I would love to see what information I can get.

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Malvado,


We think we have the custom poller issue discovered and are working on testing the fix now.  If the fix pans out it will be in the next service pack relased for Orion (SP2).  If you would like to be invovled in testing the fix, either post your case number or send me a private message.


Thanks,

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Will there be support in 2008 for Nortel VoIP equipment or Meridian one PBX hardware with IP capabilities?

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At this point, I cannot say whether VoIP Monitor will have specific support for Nortel VoIP equipment or Meridian in 2008.  We are still finalizing some of the plans for 2008.  You should still be able to gather SNMP data from within the Orion Network Performance Monitor Custom Property Editor.

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 That would be great, except my Custom Poller does not work either as it stops collecting data, I already have a support ticket open for this, but there is no fix for it.

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