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Level 10

VMAN License Limit Error

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We are running VMAN 8.2.1 HF1.

We have a new VCenter server, and after having added it to Orion, under Virtualization Polling Settings, the VCenter polling method is listed as Basic. If I attempt to change it to VMAN Orion, I get the "You have reached your license limit for monitoring items using the VMAN Orion or Appliance poller." error.

For the ESX Servers underneath the VCenter server, those that have migrated from our old VCenter show as polling using VMAN Orion, but I have 4 that are not. I can not change the polling method individually, and the license error prevents me from changing at the VCenter level.

License Manager shows 158 of 192 sockets being used. I believe that the additional four servers would add 10 more, still under the license limit. How do I get these nodes to poll using VMAN Orion instead of Basic?

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Level 10

Support assisted in the resolution of this issue. In short, I needed to reset the polling method directly in the database which effectively reset the license count. I was then able to change the polling method in Orion and get all nodes polling properly.

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3 Replies
Level 10

Support assisted in the resolution of this issue. In short, I needed to reset the polling method directly in the database which effectively reset the license count. I was then able to change the polling method in Orion and get all nodes polling properly.

View solution in original post

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I would recommend you to submit a ticket to SolarWinds support. Submit a Ticket | SolarWinds Customer Portal

Thanks

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Level 10

That has been done as well. No response as of yet.

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