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Level 7

Unable to process login error

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Hi,

We had an issue with our SAN which is now resolved but have been unable to login to Solarwinds Virtualisation Manager since. The login page displays but when we enter a username or password we get the message appear 'The system was unable to process your login.  If this problem persists, please contact your site administrator.'

Able to login via the console, and looking at the Hyper9 log can see the following -

[http-8443-1] WARN Web Services:57 -  Fault: <SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><faultcode xmlns:ns0="http://www.hyper9.com/ws">ns0:loginfault</faultcode><faultstring xml:lang="en">javax.security.auth.login.loginexception: error reading user database (Error reading user database (invalid password))</faultstring></SOAP-ENV:Fault>

No password have been changed. Can anyone help with this? The one time we really needed to see whats going on with our VMware environment and we cant get into the manager.

Any pointers/help greatly appreciated.

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1 Solution

You need to connect to VMan appliance (virtual machine, where VMan is running) to internal postgresql DB. By default, VMan's database is not visible from outside, so you need to connect to virtual machine via SSH and after that to DB via this query:

psql -U h9pgsu hyper9db --echo-all -c "UPDATE auth_user SET password = '4bee6835a63a8ede' WHERE username = 'admin'";

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4 Replies
Level 9

Hello,

are you able to connect to DB from appliance? if so, following query shoudl revert back default password for admin user:
UPDATE auth_user SET password = '4bee6835a63a8ede' WHERE username = 'admin'

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Hi Jan,

Thanks for coming back - I'm not sure,can you expand? Not sure which/how DB I need to connect too?

Thanks

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You need to connect to VMan appliance (virtual machine, where VMan is running) to internal postgresql DB. By default, VMan's database is not visible from outside, so you need to connect to virtual machine via SSH and after that to DB via this query:

psql -U h9pgsu hyper9db --echo-all -c "UPDATE auth_user SET password = '4bee6835a63a8ede' WHERE username = 'admin'";

View solution in original post

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Thanks Jan - worked a treat. I've reset the password on one of the existing user and thats ok now too.

Thanks very much for your help.

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