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Is SolarWinds Premier Support worth it?

I have been hearing a lot about this SW Premier Support and I hear some good and bad news. Also, I am getting lots of noise from reddit of how bad their experience with the current Support Offering.

In any case, is this really a good idea to get Premier Support without fixing their current Technical Support situation.

It would be a great help if you could help me get some insight about this. Ciao!

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