In this release, we've added two new pages in UDT focused on the Help Desk user. These are inventory and overview pages, for an easily sorted, filtered, and searchable view of ports and devices, or users and connection history. Help Desks are busy places, and simple direct navigation saves time and frustration. Adding these two dedicated pages should greatly simplify some of the most common tasks for your Help Desk - locating devices or users, and grouping and categorizing inventories of managed elements.
Here's what the Device Inventory page looks like:
This page supports sorting (by clicking on the column headers), filtering, and searching. The results are paginated, and the page size is configurable. The drill down links lead to details pages for the individual elements, which makes navigation much simpler for your busy help desk.
Likewise, the User Inventory page looks like this:
Users and connection history, with a greatly simplified navigation model. An easy to use inventory style view, for your Help Desk users.
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